Accessibility Statement

This accessibility statement applies to lso.co.uk.

This website is run by the London Symphony Orchestra. At the LSO, we want as many people as possible to be able to use our website. For example, that means you should be able to:

• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software.
• Listen to most of the website using a screen reader.
• Download or view accessible versions of programmes for our concerts.
• Download or view accessible versions of some of the documents added to our website.
  

We also aim to make the text on our website as easy as possible to understand, writing in plain English and laying out information clearly.

AbilityNet has advice on making your device easier to use if you have a disability.

How Accessible is this Website?

While we’re always working to make sure our website is as usable as possible, we know some parts are not yet fully accessible, for example:

• Some videos do not have captions or audio descriptions.
• Some older PDF documents are not fully accessible.

Additional Formats and Contact Information

If you need information on this website in a different format, like large print, easy-read or braille, you can email lso.marketing@lso.co.uk (monitored 9.30am to 5pm, Monday to Friday).

We’ll try to get back to you within two working days.

Reporting Problems with Accessibility

We’re always looking to improve the accessibility of our websites. If you find any problems or think we’re not meeting accessibility requirements, you can email lso.marketing@lso.co.uk (monitored 9.30am to 5pm, Monday to Friday).

We’ll try to get back to you within two working days.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Content Not Within the Scope of the Accessibility Regulations

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs of our LSO Discovery resources, LSO Discovery scheme application guidelines, recruitment packs, LSO St Luke’s venue hire information and press and promoter resources.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this Statement

This statement was prepared in February 2024, and reviewed in August 2024.

Next review: August 2025.