Attending a concert
We have the answers to all your questions about attending LSO concerts at the Barbican Centre and events at LSO St Luke's in our Your Visit section.
LSO Friends priority booking 2020/21
Ambassador Friends Priority Booking opens at 1pm on Monday 2 March 2020
Benefactor, Associate and Supporter Friends Priority Booking opens at 10am on Wednesday 4 March 2020
Logging in to book online
Unless you have booked with since 4 February 2020, any previous password you may have used will need to be reset because of a major update to our Box Office systems.
To reset, please click the link to reset (as if you had forgotten your password) and use the email address we hold that was communicated to you by the LSO Friends team last week. You will then be able to select a new password and begin your online selection.
If you have any queries about which email address to use, please contact either David Gandon on 020 7382 2563 or Michael Tivey on 020 7382 2506 in the LSO Development team. For queries about aspects of your booking, please contact the Barbican Box Office on 020 7638 8891.
Is there a booking fee?
Yes. Booking fees are per transaction and not per ticket:
- £3 online booking (Barbican Centre) or £0.60 (LSO St Luke's)
- £4 telephone booking (Barbican Centre) or £0.70 (LSO St Luke's)
- No booking fee when booking in person
Can I exchange my tickets?
If for any reason you are unable to use your tickets, we offer a flexible exchange service. Tickets can be exchanged for another performance or for a credit voucher valid for six months. You must return your tickets to the Barbican Box Office, Barbican Centre, London EC2Y 8DS, to arrive at least 24 hours before the performance (14 days for group bookings of 10 or more).
There is an administration fee of £2.50 per ticket for all ticket exchange services. Tickets purchased as part of a subscription or multi-buy package where discounts have been generated cannot be exchanged for credit vouchers or performances out with the original qualifying package.
Tickets received less than 24 hours before the performance will only be offered for sale once all other tickets have been sold at the discretion of the Ticket Sales manager. If your tickets are successfully re-sold, you will receive a refund of the value for which they are resold minus an administration fee of £2.50 per ticket. Successfully reselling tickets on your behalf - even for sold out performances - is never guaranteed and we would recommend exchanging your tickets 24hrs in advance for ticket credit vouchers.
What is your refund policy?
If for any reason you are unable to use your tickets, we offer a flexible exchange service. See above for details.
If for any reason you are unhappy with your music purchase, please contact LSO Live via email, or speak to David Millinger, LSO Live Production Manager on +44 (0)20 7588 1116. You can return the disc to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty.
Memberships and Donations
Full refunds can be issued on LSO Friends memberships and Donations. If you require a refund, please contact the Friends Administrator on +44 (0)20 7588 1116 in the first instance, who will arrange for the refund to be made.
To whom does the concession rate apply?
LSO Discovery Days, Singing Days, Soundhub Showcase and BBC Radio 3 Concerts have concessions available for senior citizens over 65, recipients of Universal or Pension Credit and full time students.
Tickets for children under 18 are available at all events for £5.
Is VAT included in my booking?
20% VAT (value-added tax) is included in the price of all concert tickets.
Recordings ordered within the UK or EU also include VAT, but it does not apply to orders outside these regions. VAT will be automatically deducted from recording orders to regions outside the UK and EU. Postage charges, donations and memberships are not subject to VAT.
What does it mean if a concert is 'sold out'?
If a 'Sold Out' button appears on the details for a particular concert, it means there are no more tickets available. However, sometimes returned tickets become available for sale. You should telephone the Barbican Box Office on +44 20 7638 8891 a few days before or on the day of the concert to find out if there are any returns available.
Will you post my tickets to me?
Yes, provided that you have not booked a concert taking place within the next 7 days. If you have booked a concert taking place during the next week, you will need to collect your tickets as follows:
- For Barbican concerts, collect your tickets from the Stalls Box Office on level minus one, which opens 90 minutes before a performance.
- For LSO St Luke's concerts, collect from the box office desk in the entrance to LSO St Luke's, which opens 60 minutes before a performance.
- You can also collect your tickets at any other time from the Barbican Centre Ticket Information Desk located in the Shop on level G.
What credit/debit cards do you accept?
We accept Visa, MasterCard, American Express and Maestro credit and debit cards. We accept Paypal for recording purchases and donations.
How are currencies other than UK Pounds handled?
If you normally receive your card statement in a currency other than UK Pounds, your credit card company will convert the transaction into your own currency on your statement.
Can I purchase recordings at the same time as tickets?
No, we have a separate booking process for recordings.
Can I purchase a membership or make a donation at the same time as tickets?
Yes, please follow the prompts once you have placed a ticket in your basket.
Can I book tickets for any LSO concert via this site?
You can book all LSO concerts taking place at the Barbican Centre on this website, and for certain events at LSO St Luke's. Where possible we provide box office details for concerts taking place at other UK venues or outside the UK.
Can I book my concert tickets at any time?
Yes, this is a 24 hour booking system. Please note that online booking closes 90 minutes before the start of the performance. Booking can still be made on the phone on +44 20 7638 8891 and in person up to the start of the concert.
Can I make a Group booking?
Yes. Up to nine tickets can be purchased for any single concert online, however a variety of benefits are available for groups of 10 or more. For details please visit our Groups page or telephone on +44 20 7382 7211.
Can I make a series multi-buy booking?
Yes. You can save up to 40% on your tickets with our Multibuy Concert Packages.
How do I use my discount promotion code?
If you have a promotion code to claim a discount you should enter it into the box on the ‘Your basket’ page, and click apply. Your new total will then be calculated.
How do I know which password to use?
When you have selected the concert or concerts you'd like to book, you'll be asked to enter your email address. If you have an existing account with either the Barbican Centre or the LSO you will be prompted to enter your password. If you have forgotten your password or have not logged in since January 2020, you will need to click on the ‘forgotten password’ link to reset your password. Please follow the instructions on screen to do this.
What do I do if something goes wrong when I'm using the online booking/ticket purchase/donation system?
Please send us an email including the following information:
- Where you are using your computer (eg at home, at work, in college)
- The operating system you are using (eg Mac OS X, Windows 7)
- The browser you are using (eg Internet Explorer, Firefox, Safari)
- If known, the version of the browser you are using (eg Internet Explorer 11, Chrome v42)
- A description of what happened when you tried to use online booking
- Details of any error messages you received
If you require assistance immediately or late in the evening and at weekends, please call the Box Office team on +44 20 7638 8891, they are open Monday to Saturday 10am–8pm, Sunday 11am–8pm.
Is the LSO online booking system secure?
Making bookings, purchases or donations on this website is easy and secure. We know of no documented cases of credit card fraud using our shopping system over the Internet.
Can I book wheelchair spaces online?
No. Our disabled visitors are advised to become a member of the Barbican Centre's Access Scheme and book via the Barbican Box Office so that specific requirements - such as carers, wheelchairs and needing information in alternative formats - can be taken into consideration when booking. Disabled visitors may be entitled to discounts on tickets through this scheme.
Find out more about the Barbican's Access Scheme and join online on the Barbican website
Got a question about our Archives or history? Have a look through these FAQs.
Buying CDs online
All you need to know about buying LSO Live CDs and downloads through the LSO Live shop.